Telecommunication has become an inseparable part, and indeed has become the main element of a company’s or an institution’s success in achieving its goals. This is especially true in Indonesia, with its thousands of islands spread over a vast area. PT. Sanatel has been providing VSAT telecommunication services since January 1997 to various corporations from many business fields. As telecommunication plays a vital role in a company’s success, the employees and management of PT Sanatel are committed to provide a level of service which not only fulfills, but also exceeds the expectations and needs of its customers.